Return policy

This policy only applies to products purchased online at our official Alice's Magic Garden store. Our company reserves the sole right and discretion to modify and revise all policies at any time without prior notice. The return, exchange, or refund policy does not apply to products purchased at retail stores

Refund:

*We are not responsible for refunds arising from any reason, except for product issues such as transportation damage, incorrect item delivery, etc.

cancellation of order
We accept cancellation of orders before product shipment or production. After the order is cancelled, you will receive a full refund. If the product has already been shipped, we will not be able to cancel the order.

Damage and issues
Please check after receiving the order. If the product is defective or damaged, or if you receive the wrong product, please contact us immediately or within 14 days of receiving the package so that we can evaluate and resolve the issue.

Exceptional/non returnable items
Unfortunately, we do not accept refunds for customized orders.

After we receive and review your return, we will notify you whether the refund has been approved. If approved, the refund will be automatically refunded through your original payment method within 10 working days. Please note that your bank or credit card company may also take some time to process and receive the refund.

If you have any questions, please go through seed.garden7@gmail.com contact us.